Category Archives: Resilience

Tips to maintain your energy for change

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I had the very great pleasure of working with a large group of CFOs this week, who are coping with some gnarly transformational changes in their organisations.  We were looking at how to lead change so that it sustains.  We were looking for tips to maintain your energy for change.

In one session, we considered how people move through the change curve – from everything being okay, through denial once a major change is announced, into a confused state as we work through what the change means for us and finally towards renewal.  This follows Claes Janssen’s simplified change (curve) model – the Four Rooms of Change – Contentment, Denial, Confusion, Renewal.

The four rooms of change

I invited the group to come up with their own words to define each of these ‘Rooms’ in which we live; each of these four states of mind.  States of mind that everyone goes through when working through change.  Here’s some of their thinking:

  • Contentment – confident, creative, cerebral, fun, sociable
  • Denial – stubborn, apathetic, intense
  • Confusion – unpredictable, lonely, narcissistic, moody
  • Renewal – individual, free-spirited, kind, enthusiastic, spiritual, rational

It strikes me that leading change starts on the inside.  We all react to change when it happens to us from the outside-in.  Learning to recognise our own emotional response means we can make more active choices in how to respond, rather than react.  How we can maintain our own energy for change, so we can help others cope with it too.  How we can internalise the change, so we work with it from the inside-out.  This, I believe, makes us better change leaders.

The way we are working is not working

It also reminds us of the words that describe working in different zones we operate in as described by Tony Schwartz in The Way We work Isn’t Working.  Schwartz suggests we work in one of four zones:

  • The Performance Zone, when our energy and activity is high, and we feel optimistic
  • The Survival Zone, when our energy and activity are high, but we are running around doing so much. In this Zone, our emotional state is negative, we become pessimistic about work, we retreat into silos, protecting ourselves from the outside world.  We are just about surviving
  • The Burnout Zone, when our energy drops too and it all becomes too much
  • The Recovery[1] Zone, when we find time to recover from the pressures of work, energy remains low (we are recovering after all), however we regain our optimism, and become ready to move back to the Performance Zone.

So, what?

I suspect these two models are saying very similar things.  Here they are overlaid onto one another:

When the pace of work and change becomes too much, our performance slips, we can find ourselves operating in the Survival Zone.  This is like the Room of Confusion, we might find ourselves feeling lonely or moody.  We may become narcissistic and unpredictable.  We might also stumble through the doorway to Room of Denial and become apathetic, appearing to others as stubborn or intense.  These are the signs we are moving towards the Burnout Zone.

The trick is to find ways to move freely between the Performance Zone and the Recovery Zone, so that we remain optimistic and enthusiastic, whilst slowing our energy and activity to recover, and then using our renewed energy to keep our performance high.

And so, the question becomes: what can you do to maintain your energy for change?  To find time in your routine to recover from the pressures of work – where the pace of change is ever-increasing – and keep your performance high?

Three tips to maintain your energy for change:

  1. Find your own words to describe the four Rooms or Zones. Then, notice when you are feeling that way, it is probably an indication you are already in that Zone, or moving towards it
  2. Work out what renews your energy – this might be mindful meditation, sport or exercise, social activities, hobbies or clubs. At work, it might simply be finding time to leave your desk and go for a walk or have your lunch with others away from the office.  It might be finding time to #JustBe.  Outside of work it might be reading, listening to or playing music, painting or simply have a long soak in a hot bath.  This tip helps you discover your own Recovery Zone.
  3. Mindfully choose to spend time in your Recovery Zone. Schedule it in your diary if needs be.  For example, I have time blocked out in my diary entitled #JustBe.

You might find you start to spot the signs of the Survival Zone or Burnout Zone in others.  If so, you might want to encourage them to think about their own Recovery Zone.  You should also find you can spot the signs of the Performance Zone or the Recovery Zone in others and choose to celebrate their achievement!

 

Jeremy J Lewis

Committed to making a difference in leading sustainable change

[1] Schwartz calls it the Renewal Zone.  I have changed the name so that it does not become confusing when comparing with the Four Rooms of Change model

Street Wisdom at Leeds Wellbeing Week, March 24, 2018 – FREE (booking essential)

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Discover the wisdom of the streets

We are running Street Wisdom at Leeds Wellbeing Week, March 24, 2018 – FREE (booking essential)

“[People] must necessarily be the active agents of their own well-being and well-doing… they themselves must in the very nature of things be their own best helpers.”

–      Samuel Smiles, author of Self Help , 1859

What is the purpose of being if not to discover truths and insights that are obscured by day-to-day concerns?  Street Wisdom gives participants the skills to see the urban environment in a new way, ask a question and use the answers they discover to move forwards in life with a greater sense of wellbeing.

“The concept of creativeness and the concept of the healthy, self-actualizing, fully human person seem to be coming closer and closer together and may perhaps turn out to be the same thing”

–      Abraham Maslow, Psychologist

What is the purpose of being if not to be happy and inspired in our own lives?  Street Wisdom is a global, not-for-profit social enterprise with a mission to bring inspiration to every street on earth.

“Recognising that you are not where you want to be is a starting point to begin changing your life”

–      Deborah Day, Author of Be Happy Now, 2010

Led by Jeremy Lewis, an experienced coach and professional Street Wizard, Street Wisdom will enable you to find inspiration by wandering through the City’s streets.  Why wait for escape to exotic destinations when inspiration can be found on your own doorstep? Street Wisdom shows you how.

How it works

It’s very simple – that’s because Street Wisdom have been refining the process for years.

Tune Up. Quest. Share.

  1. First, your Street Guide helps you and your group tune up your senses so you can pick up much more information from the urban environment that you would normally.
  2. Then you’re off on a journey by yourself – your street quest – where you ask a question and see what answers present themselves.
  3. Finally, you gather together again to share what happened and, more often than not, wonder at how magical an ordinary street can become when you’re really aware of those hidden messages, chance meetings and unexpected discoveries.

 

The whole event lasts three hours.  Meet on the steps of Leeds Art Gallery, The Headrow, at 13:00.

Book now

https://www.eventbrite.co.uk/e/street-wisdom-at-leedswellbeingweek-tickets-42527718551

http://streetwisdom.org               www.leedswellbeingweek.co.uk

Three things The West Wing taught us about passion and resilience

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First posted on LinkedIn March 11, 2016

I had the great privilege of working with a health sector client this week, where I will be facilitating a learning programme in business partnering skills for a newly formed professional finance team.  This was a launch event and the Finance Director, as sponsor of the programme, addressed the participants.  He spoke from the heart about what he’s looking for from his team, using series one of The West Wing as inspiration.

I have never seen The West Wing, however I am aware of Aaron Sorkin’s work through the films A Few Good Men and The Social Network, and the wonderful TV series The Newsroom.

Spoiler Alert: Series one of The West Wing is set mostly in the White House as newly elected Democrat President Bartlet (Martin Sheen) goes about running the world’s most influential superpower (the series was aired before 9-11).  There are a ton of political and personal issues to deal with and the series ends in an assassination attempt.

What does this have to do with finance, business partnering and developing great teams?

1. A clear sense of purpose

In The White House, the President hand picks his team.  This is everyone’s personal, once-in-a-lifetime opportunity to do good.  Furthermore, the presidential team may only be together for four years, eight maximum.  In the show, they throw themselves in 100 mph.  Unlike some politicians – our speaker noted the series would not work in the UK as nobody would believe our PM cold be a hero –  Bartlet frames the team’s purpose as not to get re-elected at any cost, but rather to do good.  To set the direction they want to go and then to lead them on that path.  It is journey-based leadership rather than a destination-based goal

2. 100% commitment

This is about delivering on your promises.  There is a scene where it is getting late, near to midnight, and an aide has not prepared a brief that was promised ‘today’.  When challenged, he replies, “The day’s not over yet”.  Only if you deliver what you agree to deliver will you have the authority to advise and to influence others.  It requires 100% commitment.  It’s about being credible and reliable.

3. Challenge is crucial

You can imagine the behaviours that sometimes ensue in the pressure cooker environment of high Politics.  This is somewhat true for any workplace environment where power and politics play a significant role.  In The West Wing there is no animosity, however there is high challenge between senior leaders such as The Chief of Staff and the President.  In fact, Bartlet welcomes challenge to the point of hiring a Republican to bring challenge ‘up stream’ into the policy setting debates.  It’s business, it’s not personal, or as a colleague of mine often says, “Be tough on the issues and gentle on the people”.

And all of this is done with team members showing the utmost respect and support for each other.

So there it is – create passion and great teamwork through clarity of purpose, demanding 100% commitment and creating a climate of high challenge and support.  Easy to say, harder to do.  My goals for this team’s learning and development are clear, and we can work with that.

In The West Wing these three things went a long way to developing and inspiring the team, and helped to build the resilience the team needed in the face of everything the job threw at them, even bullets.

And as President Bartlet’s personal aide reflects later, “If they’re shooting at you, you know you’re doing something right.”

Jeremy J Lewis

@growthepig